Shipping & Returns
General Order Information
Thank you for visiting Good & Well Boutique! We're so happy you've dropped in! We want your experience with Good & Well Boutique to be one that you'll rave about to your friends and family. That's the goal!
Note: Orders CANNOT be changed, modified, or canceled after checkout.
- Merchandise purchased online or in-store may be returned for ONLINE STORE CREDIT, only within 14 days from the order date. Credit will be applied for the amount paid for the product. Credit is only available for future purchase and cannot be applied to shipping costs.
- One coupon code per order, only.
- If you purchase an item with a discount of any kind, the item(s) are FINAL SALE and cannot be returned back to Good & Well Boutique.
- If you have any questions about a particular item, please do not hesitate to reach out to us. We would love to help you out! We are available via email at email@example.com or via phone at 832-779-2822.
- If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, shoot us an email us at firstname.lastname@example.org or call us at 832-779-2822 for assistance!
- All orders are processed and shipped through USPS Priority shipping. The cost of shipping is dependent on the destination and weight of shipment. Shipping time depends also on the distance the package must travel to get to you.
- We ship throughout the continental United States, only. We do not offer shipping outside of the United States.
- Free shipping is available on all orders over $50, unless there is a Free Shipping promotion running.
- Standard shipping orders take 1-3 business days to process and package before they are shipped out. However, we aim for same day shipping, if order is received before 12Noon CST, Monday - Friday. All orders placed after 12Noon will ship the following day. We do not ship on Saturday or Sunday.
- The US Postal Service is responsible for any shipping delays, lost items or damages incurred during the shipping process.
- Tracking information is provided with each order in the order confirmation email. Please, use your tracking information to track your package at USPS.com. If you have any issues with the delivery of your package or the tracking of your order, please reach out to your local USPS courier directly prior to reaching out to Good & Well Customer Service. USPS Customer Care can be reached at: 1-800-ASK-USPS.
- We are not responsible for instances where tracking information indicates that your package has been delivered to the address presented on your order, but the package is "lost." Specifically, if you live in a building or apartment complex, please make the necessary arrangements to ensure your order is secured and safely stored for your retrieval.
- Please, allow 1-5 business days from the time that you receive your tracking information for your order to arrive. If you are in the Houston area and we receive your order prior to 12Noon, it is likely, not guaranteed, that your package will arrive next day.
- Good & Well reserves to right to delay shipping on orders due to holidays, company closures/vacations and unforeseen circumstances. We will communicate these delays to our customers as they arise. Please, contact us at email@example.com if your order does not arrive within 6 business days. We will be more than happy to assist you.
- It is the responsibility of the customer to insure that the provided delivery address is correct. If a package is returned to us due to incorrect delivery address or the carrier was unable to deliver it, we are not responsible for the additional cost to re-ship. Once a package is returned to us for circumstance out of our control, we will do our best to get the package back out to you as soon as possible once we've verified your address.
Note: We do not offer order changes, modifications or order cancellations.
Please, send all returns to:
Good & Well Boutique
9040 Louetta Rd.
Spring, TX 77379
- All returned items must still have the ORIGINAL GOOD & WELL BOUTIQUE TAGS (if purchased in-store) on them and must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted.
- Merchandise may be returned within 14 DAYS of order delivery date for ONLINE STORE CREDIT only. Credit may be used once. It may not be broken up over more than one online purchase. Credit will be applied for the amount paid for the product. Online store credit cannot be applied to shipping costs.
- When making a return, please send us an email, first, with your reason for return at firstname.lastname@example.org. That will get the ball rolling.
- The customer is responsible for all return shipping costs.
- Please allow 3-4 business days for us to receive your return, and 7-10 business days for us to process your store credit.
- If approved for a return, a store credit code will be emailed to the email address on file. Store credit can be used for a single future purchase. There no expiration date for store credit. Please, wait to receive your store credit code before placing your next order. If you place an order and do not use your store credit, we cannot apply that credit after the fact. Please contact us at email@example.com if you have any issues using your store credit code. You will apply it in the Coupon Code field at the time of checkout.
- If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will need to call us at 832-772-2822 to pay a $7 return shipping charge. If you do not call us, we will issue an invoice for the $7 shipping fee. If the shipping fee goes unpaid for 14 days after we have issued the return shipping invoice, we will nullify the purchase, and the goods will be donated to charity.
Due to our limited quantities, we do not offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.
Defects or Problems With Your Order?
- Please, open your order as soon as it arrives. If you have received an item with any problems or defects, please contact our warehouse at firstname.lastname@example.org within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and phone/computer monitor calibration. Clothing patterns may also vary from one clothing unit to another. These situations do not qualify as defects and the buyer will pay return shipping if a return to us is attempted.
The Good & Well Team